Alerts being triggered by scanning of OTC products “Indian Packs”
Scanning packs of OTC products (referred to as “Indian Packs”) returns a Product Not Found alert. Please see section 3 of the following report (courtesy of Excellis Health) on how to identify these packs and handle them correctly.
Click the link to download a pdf version of the Excellis Health Bulletin
For further information on alerts and alerts reporting, please search our Knowledge Base for useful documents.