Customer Services

Software Supplier Development Services Production UK MVS IT Services for Pharmacy, Hospital or Wholesaler Production UK MVS IT Services for Software Suppliers and IT Service Providers Other Services
For queries related to:

• Software Developers Toolkit
• Sandbox environment
• Technical queries to support your software solution development activities
• Software Supplier Baseline Testing

Please contact the UK MVS IT Service Provider via the Software Supplier Portal

To report an issue with your local software:

Please contact your IT support team or your IT service provider.

To report a service incident on the Production UK MVS:

If you are a Pharmacy, Hospital or Wholesaler please contact your own IT support.

Please contact the UK MVS IT Service Provider:

Via the Software Supplier Portal:
Complete the contact form or
Phone: 020 7894 1510

Always contact by phone if it is a high priority incident.

Please provide as much information as possible when reporting an incident, including:

• Contact information
• Priority of the issue (based on your assessment of its impact and urgency)
• Detailed description of the issue, including symptoms, diagnostics completed, error messages, application details.

For all other service queries. E.g.

• Changes to end user locations
• Forgotten passwords
• End user location access queries
• General support or service information

Please contact the SecurMed UK Help Desk:

Please include the following information in your email:

• Contact information (email and/or phone)
• Company Name
• End User Location
• Detailed description of your query/request