Alerts Reporting

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Please send an email to including the following information:

  • Alert ID code
  • Scanned transaction or a manual entry
  • Information regarding the product/pack
    • GTIN number
    • Batch ID number
    • Expiry date
    • Serial number
    • 2D matrix (photo of the pack)
    • Company/manufacturer name

Packs of genuine concern of falsification must always be reported to MHRA for investigation.

For queries about other error messages please email