Customer Information – For Action: Password Renewal

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Some End Users are experiencing problems with their software solution login to the UK Medicines Verification System (UK MVS) due to passwords having expired.

The End User password is valid for 365 days (after any change).

In the 30 days prior to the password expiry the UK MVS generates messages that the password must be changed. It may be that some software solutions are failing to react to the password expiry notification and are not automatically triggering password renewals.

Please read the following Customer Information: