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Alerts being triggered by scanning of OTC products “Indian Packs”

Scanning packs of OTC products (referred to as "Indian Packs") returns a Product Not Found alert. Please see section 3 of the following report (courtesy of Excellis Health) on how to identify these packs and handle them correctly. Click the link to download a pdf version of the Excellis Health Bulletin For further information on alerts and alerts reporting, please search our Knowledge Base for useful documents.