SecurMed

Support and FAQs

General FMD End Users MAHs Software Suppliers
  • Which medicines are in scope of FMD?
  • Are medical devices in the scope of serialisation?
  • Does the UK GTIN Product Code require 13 or 14 characters?
  • Does FMD apply to clinical trials materials?
    If an existing licensed drug is used in a clinical trial, when would it need to be decommissioned?
  • Do Dental Pharmaceuticals Companies, Dental Wholesalers or Dentists need to comply with the FMD regulatory requirements?
  • Do Veterinary Wholesalers need to comply with the FMD regulatory requirements?
  • Does the EMVS and UKNI MVS cater for Multi-Market Packs (MMP) labelled and supplied to UKNI and Ireland?
  • Does the Product Master Data (G101 Process) allow the software provider to differentiate between FMD and non-FMD products
  • If stock is transferred from one nominated site to another, does the receiving site have to conduct full checks of the stock?
  • Which Professional or Sectoral Registers are used to verify End User Locations?
  • Scanner & Software Configuration Issues
  • Change of Ownership
  • Change of Location
  • Change to End User Contact Details
  • Change of Software Supplier
  • How do I change my Initial Password?
  • Password Renewal
  • I have forgotten my Password. How do I reset it?
  • Unlock my Account
  • How can I prevent my UKNI MVS account being locked?
  • I am having a problem logging onto my FMD software. What should I do?
  • I haven’t used my credentials since registering and they don’t work. It’s more than 60 days since I received them.
  • Why is it essential to present a unique Certificate as well as a unique Username and Password?
  • Will the Certificate renewal email be sent to the Requestor or the Location?
  • Will Manufacturers and Wholesalers be able to see data on Products I have dispensed?
  • Will Community/Hospital Pharmacies be able to return stock to their Wholesaler or a DTP Manufacturer’s Distributor?
  • Who will have to Decommission Homecare Supplied Drugs?
  • What is the difference between Decommissioning and Verification?
  • Are EMA MAs the same as UK MHRA MAs?
  • Where the MAH or Manufacturer has a separate WDA, how will packs be decommissioned?
  • Will anti-tamper devices be allowed on OTCs and other out-of-scope products after February 2019?
  • UKNI MVS Configuration Guidance
  • Invalid Date Errors
  • Bulk Transactions do Not Trigger Intermarket Transactions (IMT)
  • Is it possible for Software Suppliers to register their Clients without an agreement for the FMD service?
  • Software Development queries (Registered Software Suppliers only)