Reset my Password

The End User Password is valid for 365 days after registration or a reset. In the 30 days prior to the Password expiry date, the UK MVS generates a message to inform the End User Location Contact that the Password must be changed.

If you do not change your Password within this time period, your Password will expire.

Some End Users are experiencing problems with logging in to the UK MVS due to expired passwords. Please read the following Customer Information for further guidance.

Please contact the SecurMed Service Desk if you require assistance.

Customer Information
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Useful Links

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National Competent Authorities

GOV. UK guidance on:

FMD Safety Features
FMD Errors or Alerts
To register for the FMD Safety Features newsletter, or for any queries about the FMD, please contact the Medicines and Healthcare products Regulatory Agency (MHRA).

I have forgotten my Password. How do I reset it?

Your UK MVS Certificate must be installed locally to be able to reset your Password. You can only reset your Password using the UK MVS GUI.

End User Registration Guidance

Registration is a simple and easy process.

Register as an End User

Please read our End User Registration Guidance first. To register, please read our guidance below and the End User Licence Agreement (EULA) carefully. For more detailed information, please see our End User Registration Process Overview.

I am having a problem logging onto my FMD software. What should I do?

If you have successfully logged onto the UK MVS but are having a problem logging onto your FMD software, please contact your Software Supplier.

I have tried to reset my Password but have not received the reset email. What should I do?

Your reset email has been sent to the UK MVS contact email address you provided at End User Registration. This email is sent directly from the UK MVS and not SecurMed UK. Please also check the Junk folder.

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